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Common questions
How long does generating a Snapchat export take?
Snapchat generates your export on its own servers, not instantly. It usually takes 24-48 hours, but Snapchat says it can take up to 7 days. Memory Vault has no control over that timing. It can only open the file once Snapchat has sent it to you.
My export is split into multiple parts. Does Memory Vault support that?
Yes. Full data exports are often split into eight or more parts, and archives of 15 GB or more are common. Memory Vault reads every part in place, wherever it already sits on your device, so you never need to combine the parts or keep a second copy of your archive.
How do I delete data I have already imported?
Inside the app: open the Profile tab, tap Manage Storage, then tap Delete All Imported Data and confirm. This permanently removes every imported file and everything the app derived from it: the copied archive, the index, thumbnails, and any media cached for playback. Your own export ZIP files, wherever you keep them, are left alone. Deleting the app itself removes everything along with it. Media you separately saved to your camera roll is part of your photo library and is not affected. Remove it through the Photos app.
What does Memory Vault cost?
The app is free. Importing your export and reading your conversations costs nothing, your most recent three months of media are free to view, and your first ten saves back to your camera roll are free. Unlocking the rest of your archive and unlimited saving is a single one-time in-app purchase. There is no subscription and no account.
I paid on another device. How do I get my unlock back?
Open the Profile tab and tap Restore Purchases. The unlock is a non-consumable tied to your Apple Account, so restoring it on a new device, or after reinstalling, costs nothing.
Memory Vault is an independent app and is not affiliated with, endorsed by, or sponsored by Snap Inc. or Snapchat. "Snapchat" and "Snap" are trademarks of Snap Inc. Memory Vault reads only the data export file you download from Snapchat yourself and never connects to Snap's services.